ok, may be it's just me but if I were dropping my kid off in a strange city for a summer program I would like to think that I would know the name of the dorm they are staying in. I would also like to think that if I didn't bother to come armed with this information, that I would not get snappish when the poor sod who's stuck working at the library on Saturday (me) doesn't have this information readily available and can't immediately figure out who to call. By immediately, I mean with-in 15 seconds. She waited slightly longer for me to tell her where the bathrooms were located. grrrr